Operational Care Support Hours Package

ClearPath’s Operational Care Support Hours Package provides businesses with flexible, pre-purchased support hours for ongoing technology maintenance, expanded managed services, and critical operational care. This package enables direct access to our ticketing system, allowing organizations to submit requests for expert assistance. Each engagement is tailored, with SLAs determined based on criticality and business needs, ensuring the right level of support for your environment.
 
We offer two distinct support hour packages to align with different operational requirements:
8x5 Hours Package – Designed for routine maintenance, system updates, and general support tasks during standard business hours.
24x7 Hours Package – A dedicated reserve of hours for emergency after-hours support, ensuring immediate access to senior engineers for critical issues.
 
With ClearPath’s Operational Care, businesses gain proactive, expert-driven support, helping maintain stability, security, and efficiency across their IT infrastructure. Our team collaborates with each organization to determine the ideal number of hours and SLAs to match their operational demands.
 
All time reported against these support hour packages will be tracked in detail and provided to ensure full transparency and alignment on hours spent. Hours will be logged against operational tickets submitted by the organization or created on their behalf by ClearPath’s team. This detailed tracking ensures that every engagement is documented, providing clear insights into how support hours are utilized while maintaining accountability and operational efficiency.
 
Up to 25% of hours within a given month can be rolled over into the following month when subscribed to an ongoing subscription of operational care.